Delivery & Returns

Delivery – Locations & Costs

We offer free delivery for orders over £40 to a UK address. (Orders under £40 are charged £5 for delivery)

We also deliver to the following EU destinations: Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, and Spain.

We do not deliver to P.O. Boxes.

Delivery costs are as follows:

DestinationDelivery FeeFree on orders above
UK£5£40
Ireland£8£60
France, Germany, Belgium, Neths & Lux£12£100
Austria, Denmark, Poland£15£120
Spain & Italy£20£150

Delivery Times

All orders of EKO bins within the UK will be delivered by DPD, within 2 to 3 working days.  Orders to other European destinations will be within 5-7 working days.

Shortly after your order is placed, you will receive an email confirmation.

You will receive a tracking email from DPD with your delivery reference and a link to the DPD tracking website. You can choose with DPD whether to receive email or text notifications on your order’s progress. You can also choose various delivery options, including:

  • reschedule to another day
  • leave with a neighbour
  • leave in a safe place

Orders of just bin liners (i.e. without bins) will be delivered by Royal Mail within 2 working days.

Please note, all orders placed after midday on Friday will be processed the following Monday.

 

Returns

Something not right? You can return any unwanted item within 30 days of purchase, for a refund or replacement. The item must be in its original packaging and unused.  To do so, please go to the website address provided on your delivery note, complete the relevant information and then a courier will be arranged for you. This service is charged at £5 to contribute to the cost of the the courier service and will be deducted from your refund.   If you have received a faulty item, please  contact us at [email protected] so that we can assist you with your return.

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